Cellular not working on new iPhone 6+?

I recently received a new iPhone 6+ in the mail. After setting it up I noticed that it said 3G instead of lte and there was not Verizon carrier logo. After looking around in settings a bit, General>About>Network says Not Available and under Phone>My Number it says Unknown. I've tried erasing all data and settings multiple times, as well as shutting the cellular on and off to no avail. Verizon customer support wasn't able to help either(I was able to contact them with the phone in question), I got transferred a few times and the only real answer I got was "try setting up the phone in a Wi-Fi zone" (as I was trying to set it up without Wi-Fi at first) I connected to Wi-Fi and tried setting it up twice, no luck there either.

Verizon has to help you since its their service