Customer won't pick up repaired iPhone?

IPhone was screen repair finished on June 2nd. Called customer to let know the repair was finished and could pick up her item and pay for the repair. Was told will be here the next day. Never came.

I called the next day and left voicemail.
Called the 5th and the customer answered phone and said will pickup by the 9th.
Called the 10th, no answer voicemail left.
Called 11th, answered but customer was confused and hung up.
Called the 11th again after a hour and customer said will call me back.
Called the 12th (today) and customer answered but hung up after I said who I'm.

I have also sent a few text messages with no reply.

What can I do? Call the police?

Added (1). I'm the owner of the business and the only worker.

Added (2). I have a contract signed by her, stating after 45 days the item is mine.

Hiya

Don't call the police just yet.
Could it be that she doesn't have the money to pay at the moment, so she's avoiding you?
I'm thinking, maybe you could write her a formal letter, giving her so many days in which to pay and if she doesn't you will have no option but to sell the phone on or something.

It is a bit strange her behaving that way though - especially if you say she seemed confused.
I would be thinking all sorts of mad things if i ran my own business and a customer acted like that!

So yes, it's hard to know what to do for certain. Okay, try the letter thing, I'm not sure what you're thinking, but in the meantime, if your instinct tells you to call the police, especially if you're concerned about her in some way, then yep, it'll probably be wise.

Hope this is of some use.

>jj.

Its tricky because essentially i'm assuimg the only thing governing the transaction is a verbal agreement between the two parties - i.e nothing in writing… The police can't help you in this matter. If you want it resolved legally it would most likley need to go to a small claims court, however, the cost of that is likley to out weigh the settlement…

Two suggestions.

* In Future you should reasonably insisit on payment upfront before you commit to the work.
* Claim the phone as default of the verbal agreement.

The phone is now yours
you got taken
not the first time and not the last

next time, require from a client,
50% of what you think the repair bill will be in cash
before you begin repairs

stop calling

I have several phones in my desk!

There's not much the police will do for you unless you think the phone is stolen. Next give up calling her. For whatever reason she will not talk to you. You need to send her a bill in the mail if you have her address. Send a copy of the contract she signed. Highlight where it says after 45 days the phone becomes yours. On the bill state the day the work on the phone was finished. Then state when the 46th day is from then. Then state how much she owes you. Keep a record of the bill for yourself. If need be send her a final bill a few days before. State on that bill it is her final bill before the 45th day. I suspect that either she found/stole the phone or she doesn't have the money to pay you.

Tell her for everyday she does not collect the phone she is costing you and your business time and money, for every day that passes she must pay an additional fee of let's say 5 euro/dollar (you decide the amount etc) when and if that amount of money increases to the price of the phone the phone is then yours to do as you please.