How to activate used sprint Iphone?

I have a 4s, I just bought a 5c online and I went up to activate it but the guy, who seemed confused, said it wouldn't work because it was still active on the previous owner's account. But it's not.

That's bad. You probably bought a phone with a bad IMEI. That most likely means that the phone was stolen, owner didn't pay it off, or other reasons.

Go to: https://swappa.com/esn and type in your phone's IMEI. If it comes up as bad, then you're screwed.

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