Iphone 5 Sounds Quiet When Receiving & Making Calls

So I just got the iphone 5 about 2 days ago and i noticied that whenever i make a call i can barely here the ringing also i can barely here them it sounds like if they were far away from their phone but they're not and it sounds the same whenever i answer a call as well. Is anybody having this? Is that normal? Is it defective? Should i exchange it?

Have you still got the protective plastic on? My volume recently went terrible but a lot of people who have a new iPhone have asked this question and they have simply left the plastic screen cover on which is the problem

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