New iPhone, p button doesn't work

Ok my old iPhone got stolen so I just got a new iPhone 4s. Or at least i think its new, its a replacement phone from sprint. The p button won't type on my keyboard! I need to enter my email for apple id and i can't because it has a p in it! I tried turning the keyboard sideways and it doesn't work. I think its just that spot because the 0 doesn't work either! I've already tried turning it off and on and it doesn't work! Help what should i do i need to set up this phone!

Restore to factory, if that doesn't work then make an appt at the apple store and they will just give you a ne wone

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