Am I going to be wrongly charged money?

I recently ordered a replacement iPhone from Verizon because my phone screwed up and stopped working properly. The problem is that Verizon says that I will be charged $500 if I don't mail my old phone back within 5 days but FedEx delivered my phone to my neighbors by accident and I didn't know till 2 days after it happened. So now because of the screw up with FedEx I don't know if I will have time to set up the new phone and mail it back before the 5 days is up. Should I call Verizon and explain the problem or what should I do?

Id call Verizon and if you are charged the 500 dollars you could easily get it from FedEx with a lawsuit just keep receipts.

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