Apple are not replacing my iphone?
Broke my iphone pretty badly 2 weeks ago and went into the apple store, a guy had a look at it and said I can replace it for you for roughly 140 Pounds, didn't have the money at the time so I said I will come back as soon as possible, got my money through today and went to the apple store once again, and this time a different guy told me that apparently the screen is not genuine meaning it hasn't been produced by apple, which is absolutely not true. Therefore they can't replace my iphone. Phone was in a sealed box when I got it of 3 mobile store in London and I'm 99% sure it is a genuine apple product. Don't see a reason why 3 mobile would open my phone specifically and replace my screen:/ The phone didn't even have a scratch on it until I broke it so no non genuine apple products could have been put on it after purchase.plus the guy in the apple store didn't even describe why the screen was not a genuine apple product. Been angry all day looking for a solution but Don't know what to do. Any suggestions would be much appreciated…
You must have bought a refurbished iphone from 3.
they replaced the screen with unofficial parts.
contact 3 and complain
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