Can't upgrade AT&T iphone with next program
I'm unable to upgrade my Phone through the next program with trade in because for some reason my phone on the account is listed as an iPhone 5s 16gb space grey, but That is not the phone I've ever had. I've always had the 32gb 5s silver.
Time to go back and check the paperwork that came with your phone, to see if that matches up with the online order or original box of what you actually paid for. Also check the paperwork or online receipt, for the IMEI number listed on your order and the phone you received, if they MATCH, they will have to honor the program. If they don't match, something happened like:
The original phone was sent in for warranty work/replacement and they sent back the wrong version of the phone (possible but not likely) and the IMEI was never updated.
You used an upgrade on a family plan, and you forgot about it (not likely), they sent the wrong phone (possible) and you never noticed it, or did notice it and figured oh well their mistake (that has happened with acquaintances).
Tip for the future, make sure to keep all original and online paperwork together in the original box. That way everything is in the same place for easy reference.
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