EE- iphone 5 4GEE connection?

Right i was told by tmobile now called EE that my connection on my iphone and ipad will go from 3G to 4GEE, they said it would go straight on to my phone now months later, my area is covered by 4G connection… But still nothing on either of my iPad or iPhone

Have you had and installed a 4G SIM?

http://help.ee.co.uk/system/selfservice.controller?TOPIC_ID=16775&TOPIC_TYPE=0&STARTING_ID=0&TOPIC_NAME=[website]Devices[B]&PARENT_TOPIC_ID=-1&PARENT_TOPIC_TYPE=0&SOURCE_FORM=BROWSE_TOPIC&TOPIC_HIERARCHY=16775&TOP_LEVEL_TOPIC=-1&CONFIGURATION=1016&PARTITION_ID=1&TIMEZONE_OFFSET=&segment=consumer&isSecure=false&CMD=BROWSE_TOPIC

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