How did Apple get such loyal customers?

Working for a cell carrier, broken iPhone are extremely common. I starting to think everyone either broke a iPhone know know someone who has. Yet people who know they are unsafe with phones continue to buy them. Apple some how convince them that it okay just buy another one, and they do? Apple the only company I know that can rip it customers off and they're happy about it.

I know it not the case iPhone is so great that nothing else will work for them because they refuse to consider anything else. They have no clue as to what the competition is doing.

Oh, I was correct. You are an Apple hating elitist who doesn't understand why people like things you don't.

They give them to young popular kids in schools for free so that everyone around thinks it's cool to have one. Then once everyone has one, more people want them. In school if you don't have a certain thing everyone has then you are different to everyone. This process is also repeated with famous adults.

Broken samsungs are even more common. Stats prove it.

Why are you hear crying about others? Thats the real question here.