How long does it take Grindr Support to respond?

Six days ago I went to the Grindr Support website and sent in a request to have my profile completely deleted.

I included all the necessary information, including my Support Code and UDID. I'm using a Verizon iPhone 4.

The status of my request says "Being Processed". If I check it from the mobile site, it says "Assigned" and "On Hold".

How long does it usually take them to respond/delete a profile. Should I send in a new request?

Added (1). Their support site has no phone number to contact them with.

Id call them.

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