I'm porting my number from Consumer Cellular into Virgin Mobile?

So I purchased a new iPhone today using the Virgin Mobile plan, but to port my number in store, I had to know my account number and password, which I was unsure of. The cashier told me that she could give me a new number and I could just port my old number once I got home, so that's what I did. I went home and got all of the account information I needed from my old provider, Consumer Cellular, then called Virgin Mobile to port my number. They accepted all my information and told me that the request to release my number had been sent to Consumer Cellular. They said that once my number was released, my old phone would no longer be activated. I was told to shut off my new iPhone and leave it off until I could tell that my old phone was inactive or an e-mail was sent verifying the change to my e-mail address. When my old phone was inactive, I should turn on my iPhone and a message would appear that asked me questions about re-activating my phone with my old number. Well, not long after that, my number was released, and I can tell because my old phone has no service and can't operate, but when I turn on my iPhone there are no options to re-activate and there's no verification e-mail in my inbox. What am I supposed to do?

You contact Virgin Mobile about the issue.