I'm trying to unlock my iphone 3gs?

Telstra have told me they have done their bit their end and now its up to me to connect my iphone to computer, open itunes and from there click on some link to complete the process. Does anyone know what to do please?

I had the exact same issue and I contacted Apple on 1300 321 456
They guided me through the maze

If there's a problem, it often helps to restore the iPhone and make sure that you use an activated SIM card from a different provider. There's also a useful article on the Apple support page here: http://support.apple.com/.../kb/HT1414

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