Iphone has a white line on screen?

I've read alot of issues with the whole screen being white which is NOT my issue. About a third of the way from the top I have a white line that goes all the way across the screen. My kids had been playing games on it and they claim that it "just happened". Not sure if I believe their story… I've restored the phone to factory settings and it did not go away. Any suggestions?

Make sure that your son/daughter has not "JailBroken" the phone. You can Google "jailbraking an iphone" if you're not sure what that is. The symptom you are describing is a side-effect of jailbraking.

See if you have an App on the phone called "Cydia". If you do… THERE'S YOUR PROBLEM, it's jailbroken.

If the phone is NOT jailbroken, your kids may be being honest and it did "just happen". Your phone may be in need of service if this is the case.

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