IPhone mic not working in calls?

Yes I understand this has been asked before, but I can't find a direct answer. My friends iPhone 4 mic WILL work with FaceTime, record videos ect. And you can hear her but when you call her (no its not on mute and her mic isn't muted) you can't hear her at all. We already tried the hearing aid in access ability so it's not that. Any advice?

Iphone 4 and up they use 2 different mics.
one on the top right by the earphone jack and the other one on the bottom next to the speaker.
the one on the top is for video recording and facetime call and when you use the loud speaker
and I can assure you that the one on the bottom is the one that got messed up
that's the whole reason why it only works when the loud speaker is on or when you face call some one… You need to replace the mic that goes on the bottom of the phone and then it'll work again.

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