IPhone problem with updating?

My last 4s broke 4 days ago and my new one came in the mail today, every time I keep trying to update it, it won't got all the way through and cancel. It was just about to finish at 2 minutes after waiting almost 3 hours, and it canceled. What can I do to update it quicker? Also, how do I get the count of contacts when like you go to contacts and at the very bottom there's a count? It bugs me without it there. How do you get it on?

You need to keep your iphone plugged in while updating or it will cancel.keep it plugged in at all times.

Maybe your Wi-Fi is to slow it happened to me so I went to the library and it did it just fine, to tell you the truth ios 6 isn't worth updating to!

Try to uninstall iTunes and reinstall it. When you go down to the bottom of your contact list just pretend like you wanna keep scrolling down and the count should pop up

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