Lost all of my progress on iPhone game?

I have been playing this iphone game Two Dots for a very long time. I just recently got a new phone and when I reinstalled the game, it lost all of my progress. I tried connecting it to Facebook but it only saved my progress up to the 100th level. I was at level 500! I emailed the games support mail telling them my issue. Is there anything they can do about this? Can they somehow get me back to the level I was at?

Was it a game logged in with game centre? If it was try using same game centre login on new phone

If you backup in itunes and then restore the new phone from backup, all your stuff is as before.

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