My Jam Ultra wireless Bluetooth earbuds won't sync with my iPhone properly?
My jam ultra Bluetooth headphones won't sync with my IPhone properly. My settings say that Jam Ultra is connected but will only play sound out of the left side while the right side just beeps as the LED flashes red and blue (according to the manual this means that it is in mono paring mode and is searching for a device). The Jam Ultra Mono mode works fine but only with the right side. I've tried all sorts of troubleshooting methods, including resetting the headphones to factory settings, turning my Bluetooth off and on repeatedly, and telling my phone to forget the device and then reconnect it but nothing seems to be working. The right side seems to get stuck in paring mode unless I connect it to mono mode, which is not what I want, I would like to have both sides working. Any ideas or suggestions of things I may not have tried yet?
Hmm…
Have you considered the possibility that you might be dealing with a defective product?
Test with other compatible device. If they still refuse to work, then you need to buy yourself a new pair, preferably from REPUTABLE manufacturers such as Sennheiser, Shure, Grado, Denon, AKG, Bowers & Wilkins, Bang & Olufsen, Etymotic, Beyerdynamic, Audio-Technica. Cheap buds can just stop working out of the blue anyway.
I have the same issue with my jam ultra wireless earbuds and have returned them to the company and gotten another pair for free. After a few weeks of working fine, these new replacement earbuds have the same issue as the first pair! I'm beginning to think this brand is not the best and I should choose a different one. Any suggestions for which wireless earbuds work well with an S9 and don't have a bunch of issues?
In order to fix this, I called into their customer service group. Here are the instructions. Turn off the headphones by holding the button on the earbuds for 5-10 seconds. Once off, click the button once on both earphones. Wait a second, and click the button twice in a row on both earbuds. The light on the earbuds should blink blue off and on. If an earbud starts blinking blue and red, click the button on that earbud once. It should then start blinking blue only. You will see a steady blue light on both once these are paired up again so you can select Jam Ultra (not Jam ultra mono) and listen to the headphones. Customer service number is 1-888-802-0040. It may take a while to get on with someone, but they are very helpful once you get on.
Thanks 12.26.2018 guest! I had to do it a few times, but the buds eventually synced again.
Same thing happens to me
It doesn't work 😭
Thank you guest 12.26.2018! I also found your instructions helpful.
Thank you very much, 26.12.2018 It solved my pairing issue as well. Merry Christmas!
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