New Dell Technician. Any Advice on how to be productive?

I have been working for Dell for 1 month and I want to be able to be very productive. Some of the things we do are. Document our time worked, miles traveled, and of course fix computers.

I have downloaded a few iPhone apps that are helping me keep track of my mileage and time. I also have excel worksheets to document these things. Is there anything else I can do to be more productive? The reason I ask is because I was off by 18 hours last week. Advice please!

Take the help of youtube

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