T-mobile doesn't get my information in their system?

So i ordered an iphone 5s by the internet and after i put all my information they sent to me to a link that said that i needed to call to complete my order. They gave me an order number and i called. After i gave them my order number they said they couldnt find the information in their system and that i had to wait 2 hours. However i already waited 4 hours and they still don't get my information in their system. What do i do?

You wait or you contact the place you actually ordered the phone from to see what the deal is.