Trying to back up and update my iPhone?

My iPhone has been having some issues and I went to apple and they told me to back it up and update it on the computer but when I asked how to do this they could not give me any answers for some reason. I plugged it and it's syncing. I have no idea what that even means.Am I doing the right thing? What do I do next?

You just have to update it. When you plug your iphone to the pc/laptop the itunes window opens and at the same time a smaller one that says that there's a new version of ios ect. And you click download and update thats all you have to do. Then it ll take its time to download and update, but that's pretty much what they told you to do.

  • Trying to update my iphone 4? I'm trying to update my phone but i'm scared it might delete my pictures and stuff so how do i save my pictures from my iPhone to iTunes. And i don't have iCloud so i can't do it through that.
  • Trying to update iPhone software, to 5.1.1? I have the latest iTunes, and when I plug in my iPhone, and choose "check for updates" it comes up with a window for me to choose a file. Saying it has to be a.ipsw file. I have windows xp and hve an have iPhone software 4.3.
  • In the middle of an iPhone update and my iTunes won't recognise my phone in order to continue to update. Can I stop the update now? Neither the computer nor iTunes are recognising my phone and I've been working on his for an hour, I want to stop the update so I can go to bed, how can I do that? It's only at the stage where it has a symbol on the screen of the iPhone cable linking to iTunes
  • I'm trying to update my iphone 4s on ios 4 to ios 6.1? I'm doing it on a Dell laptop with Microsoft student 2010 and the latest version of itunes which I've tried reinstalling several times and keep getting a message saying it's unable to load provider data from sync services. Please help, this is getting very frustrating! Unfortunately I do not have the update software button on my phone, that was IOS 5 and I'm updating from 4 so it needs to be done through the computer x

Add Comment