Turtle Beach z11 headset only work one ear (New)?

I just go my turtle beach Z11 and the sound only works in the right ear with the splitter and without, when i used it on my andriod phone it only works in the left ear, when i used it with my Moms iphone 4 it worked fine? Any solutions
Also where is the serial number on this product so i can claim a warranty

  • Why won't my turtle beach xp 400's connect to my iphone 4? I got turtle beach xp400's and i have no idea how to get them to Bluetooth to my iphone 4 please help the Bluetooth is on but isn't saying its in my phones bluetooth
  • Why are my beats only playing on one ear? I just got these solo beats they work on both ears for the cumputer and other phones but they don't play both ears for my iphone 4s
  • Turtle Beach XP500 Presets and Bluetooth? I've been trying to use my XP500s as regular headphones with my iPhone via bluetooth and getting them to sound better using the preset feature. However, not matter what I do to the presets, the headset doesn't seem to sound any different. Do the presets not affect the bluetooth/bluetooth without the receiver in range? Would I be better off just buying actual headphones(Sennheiser 419/229s)?
  • Turtle Beach Bluetooth Problems? I recently purchased a pair of XP300 turtle beaches, which work fine on xbox, but I was wondering if there was a way to connect them to PC. I'm currently running Windows 8 and I've attempted to connect my Turtle Beaches to my laptop via bluetooth two or three times now. They can easily connect to my iphone, but for some reason my laptop can't find them or is just not showing it. Any help would be very much appreciated?