Virgin Mobile iPhone 4s warranty. Cracked Screen?

I have an iPhone 4s with Virgin Mobile. Recently, I've had trouble with charging my phone. My screen is also cracked. I contacted Virgin Mobile and they said they do not replace iPhones, even though I have a 1 year warranty. They asked me to contact Apple, but I heard Apple won't replace my phone if it is cracked. Please know I'm not trying to get a new phone just because it's cracked. The phone is giving me lots of problems and I need a new one. Is it possible to get a refurbished phone for free since I have warranty?

Unless you have apple care plus you will have to pay out of warranty price for replacement due to accidental damage.

Virgin Mobile does not replace phones. You have to go through Apple. And when it comes to Apple physical damage supersedes All other issues. As far as Apple is concerned any and all issues you are having with the phone that isn't a weird setting is due to the damage. And since you probably don't have AppleCare Plus Apple charges $199 to replace a 4S. The 1 year warranty Apple gives is a manufacturer's warranty and it does not cover damage. That is a flat rate and will not change since they replace the unit.No, they will not send you a screen, no they will not just fix the screen unless you go to a physical store and they will still charge $199.