When apple give you a new iphone for free is it second hand?

When apple give you a new iphone for free is it second hand?

I recently figured that my iphone 5 had faults such as the camera was cracked from the inside so i went to apple and because I was on warranty the gave me a new free iphone, but the phone they gave me has many small scratches on its frame and a few dints.
So do you think it's not new and if so is there anyway I can convince them to give me an actual new on (btw I'm still on warranty)
THEY COULDNT FIX IT So THEY GAVE ME ANOTHER.

No, you can only get a refurbished one.

Of course it's not new, it's refurbished.

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  • When apple give you a new iphone for free is it second hand? - 1 I recently figured that my iphone 5 had faults such as the camera was cracked from the inside so i went to apple and because I was on warranty the gave me a new free iphone, but the phone they gave me has many small scratches on its frame and a few dints. So do you think it's not new and if so is there anyway I can convince them to give me an actual new on (btw I'm still on warranty)
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