Where is my Orange upgrade? No email or SMS confirmation?

I ordered my upgrade for the iPhone 4s about 2 hours ago. I completed the steps and payment and got to the page where my order was confirmed and was given an order code.
However, i haven't received any confirmation on email or SMS about the delivery of my phone - i only gave my delivery address but no time was given for the time when the phone will arrive.
Furthermore, the order code i have been given is not recognised by the Orange shop tracker. Payment seems to have gone from my account.

Anyone been through the same? Possible outcomes?

I ordered and upgraded on a saturday - not sure if that makes a difference…

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