Why did PureVPN really close my new account?

I Really need your help. I just purchased it yesterday and spent an hour chatting with customer support to get it put on my laptop/iphone. Then I got this email saying that my account was suddenly canceled and I can't get a refund. When I try to "connect" again it shows it's connected on the laptop, but it's hit or miss on my iPhone. Did I do something wrong? I leave for China on Monday. Please help me!

Dear customer,

I'm sorry to inform you that due to an incident we had to close your account permanently. We're no longer able to run an anonymization service due to legal issues we're facing.

We had to handover all customer's information to the authorities unfortunately. They might contact you if they need any details about the case they are working on. The following information was handed over: your name, billing address and phone number provided during purchase and any documents we had on file (for example scan of your ID or driver's license if you have provided these to our billing department).

We're also sorry we're not able to refund you, however if you wish your money back, please open a dispute on PayPal or file a chargeback with your credit card company. This is the only way we can refund you as our bank account is frozen during this investigation. We recommend you to do this as soon as possible as we can't guarantee all customers will get their money back.

We apologize once more this had to happen.

Yours sincerely,
Uzair Gadit
PureVPN founder
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Uzair Gadit
8th Floor Gloucester Tower, The Landmark, Central, Central, Central

They didn't, it's a fake, go to tweet account purevpn or their online help, you'll get an email from them sometime today. Hackers got in which in itself is still a concern

This is fake email sent, here they update through blog post http://www.purevpn.com/blog/fake-email-to-clients-update-1/

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