Why do some customers like this like to start trouble over nothing?
Yesterday at my TJ Maxx, this woman came in to return a tin of iPhone screen protectors that had nothing in it and a cracked jewelry box that had no ticket and she didn't have a receipt. So my manager and I said she needed a receipt, but she screamed, demanding we take them back anyway. So my manager went out to get another jewelry box so I can copy the ticket off of that and give her store credit and she also told me to just take back the screen protector tin. So she bought another pack of screen protectors and told me to open the pack to make sure they're all in there. So she bought them and left. 5 minutes later, she comes back, yelling and screaming at me because the screen protectors are cracked! But when I first looked at them, they were in perfect condition! So we had to refund her AGAIN for the cracked ones! What do you think her problem is?
You are her problem by encouraging her with refunds with no receipts.
Your store is determined to go out of business
She's crazy.
She didn't want any defected merchandise that's all. Even if you don't have receipt you can still give store credit back it's away they can look up receipt in system by barcode on item
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