Why does my laptop say there's nothing new to import when I try to upload my photos and videos?

I have a Toshiba laptop with a Windows 10 software. Whenever I plug in my iphone to transfer my photos and videos to my laptop, it says that there are no new items found to import. In reality, there are about 2,000 photos and videos on my iPhone that aren't on my laptop. It's only some photos that this happens with though. Like all of the photos in 2013. Any photos more recent are able to be uploaded but not most of the photos from that time period. How can I fix this?

IPhone speaks a different language than windows you can either manually grab the pictures by going to this pc and draging them off the iPhone to my pictures.

Or download iTunes which will see and import your iPhone pictures.

Why does my laptop say there are no new items found when I am trying to load my photos from my iPhone to my laptop?

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