Why is my iCloud so messed up and saying I have no backups?

Long story short: iPhone battery sucked, went to apple store… Backed up iPhone, reset it, new software added to fix battery, can't retrieve or restore from iCloud. Couldn't log in (apple Id wasn't a real email address) and it couldn't reconfirm it. So I went home called iCloud support, they walked me through changing the apple id to my real email. And I can log in, but it says no back ups available which I total BS! Please help, I had some very crucial info/data/pictures/texts in there!

Go to www.icloud.com and see what you have backed up

  • Why does iCloud keep saying its full? I deleted almost almost everything from my iPhone but a popup from iCloud keeps coming up saying iCloud can't backup my storage because it's full. Please I don't understand and it got annoying someone tell me how could I fix it
  • Why did Apple delete my iCloud backups? I had some backups in iCloud from my old iPhone. I came back to get my stuff and it was all gone. My iCloud storage was full, then when I came back it was empty and there were no backups. I DID NOT delete them. There was a lot of photos, videos, messages and contacts in there I will never get back.
  • Why iPhone restore backups from iTunes will reduced my PC space? When I restoring my backup from iTunes, I saw my C drive space keep reduce until it low of space and can't complete my iPhone restore backup. Because it is copy out data move to my phone. No understand why it can reduced my PC space?
  • How to save iPhone backups and messages on a Mac? I'm about to wipe my 2011 MacBook Pro running osx mavericks and I would like to keep my imessages I have on there and my iPhone backups. Is there a way to do that? Like to export them to some other device then put then back on my mad after I have wiped it?