Why won't Best Buy let me do this?

I have a warranty for my iPhone 5 with Best Buy and they won't let me exchange my white iPhone for a black one, why? (My lock button is broken)

Because they only allow an exchange for the same product
white and black iPhones are similar but not the exaxct same product, and have different model #s and UPC codes.

If you have a warranty and the lock button is broken they will probably only give you the same iphone with a fixed button they can't give you a different color

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