Why won't our iPhones FaceTime?

I just started working offshore two days ago, I have never really used FaceTime, but my girlfriend went and bought an iPhone so she can FaceTime me and when we try it just says "connecting" forever. I need help

No idea

When you are off shore, do you have cell service, or Wi-Fi access with your phone? And you both have registered FaceTime and are signed in, correct?

Did you ensure both phones had their FaceTime set up properly prior?

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