Will the Apple shop replace my iPhone or my phone network company?

My iPhone has started to break (not through accidental damage, but a software issue) and I was wondering if it's better to go to an Apple shop or to an EE shop where I bought it. Will any of them give me a free upgrade? Which is more likely?

Either or should help the same.

Start with Applestore. If you fall under the Applecare warranty they will repair or replace free. They still offer those services for a fee outside of the warranty period as well. Carriers in the US if like those in UK are just third party and would have to send it off to the manufacturer anyway. Best luck.

Go to apple they should replace your phone for free if you have warranty

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