Apple ID non-existent but asking for the password to it still on iphone?
Apple ID non-existent but asking for the password to it still on iphone?
Added (1). This is my mums old phone, she deleted her apple ID but it somehow stayed connected with the Iphone.
I have restored the iphone, but it is still asking for the password to the account, i kept typing in the password but it said 'incorrect' and then locked me out and gave me a link to reset the password. But when i put the ID the phone is asking for the password for into the reset password section, it says it is not an Apple ID i've put it.
Any ideas on what to do?
The problem is that your mum didn't restore the iPhone to wipe all of her data and settings from it before cancelling her Apple account. So for you to wipe the phone and start afresh you need to enter credentials which no longer exist. Without them the phone will be unusable junk.
The answer is for your mum to try and reactivate her old Apple account. She may need the assistance of Apple Customer Care to do so. With an active account the iPhone linked to it can then be completely reset back to factory settings (Settings>General>Reset>Erase all content and settings) as the process will require her to enter her Apple ID and Apple password.
If that fails then Apple can reset the phone for a fee at one of their stores, but will require absolutely incontrovertible proof that your mum is the legal owner of the iPhone. Typically that may mean producing a purchase receipt detailing the phone serial number or IMEI number with her name and address on it plus two other forms of identification.
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