How to get my money back from ebay/paypal?

I've bought what i believe to be a fake iPhone on ebay(paid via pay pal) I've had it two months now and the screen randomly popped out. I've noticed the sliver board that should be underneath/attached to the screen is not there and there's dried glue all over the inside of the phone. When i bought it i was also promised a 12 month warranty, i've emailed them but that haven't reply and its been days(adds to my suspicion). However I've been told that if i complain to ebay and or pay pal they will refund my money as I've been sold a fake when it was advertised as a genuine apple product. Is this true?

If the seller isn't contacting you then you need to report to Ebay and they will investigate, if they do not reply to Ebay and/or Ebay settle in your favour then it is likely you will be refunded by Ebay

Yes it is true

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