Orange Espana Help in English?
We live in the US. We purchased an unlocked 4S iPhone for my daughter to use in Spain during her studies abroad. She purchased an Orange Espana SIM card. She is back now and we're trying to get transfer one of our current phone numbers from our Verizon plan onto the phone which does not require a SIM card in the States. However, even though the phone appears to be "unlocked", the number is still activated on the Orange network. Apple can't remove this. Verizon swears they can't see the MEID number and can't activate it until it is released from Orange. Orange Espana customer service is not available in English.UK Orange will cost a fortune to call. And the UK Orange email support request was returned with a "sorry, technical difficulties with their on-line c/s.
Orange UK and Orange Spain or Orange France
are all separate companies and can't help you.
The bit I'm struggling with is.
Your iPhone appears to be a Locked one, not a SIM-FRee unlocked one.
All 'normal; iPhones lock to the 1st SIM card network that is put in them.
That network has to then release it.
for a Genuine SIM FREE/unlocked iPhone this Should Not happen.
So I would take your receipt back to the place you bought it (The apple shop)
- only apple shops sell fully unlocked phones (on request)
otherwise they sell a normal - unlocked but 'will lock' (as above) phone.
Only Orange Spain (IF they offer the service - some carriers do not) and apple
can unlock the phone. Apple can, but choose not to due to not wishing to upset
their carriers. Hence taking your receipt back to them - they sold it - should help
make them responsible to unlock.
You can call spain for a few cents… Even on an ATT or t-mobile Pre-paid SIM
with their international calling options.
Your daughter clearly speaks spanish, so let her do the asking?
Still puzzled if it is really unlocked or not.
or if it just needs the SIM taking out?
The apple shop / Genius car can also confirn if it is locked or an unlocked iPhone.
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