Amazon A to Z claim status waiting for the seller to refund buyer?

Does this mean I have to refund the buyer right away or wait for the buyer to return my iphone?

You should get the phone back first. Otherwise, they are keeping the phone and getting the money. Read everything, all communication with Amazon and the buyer. Maybe, send a mailing label for the buyer to copy, cut and affix, and the buyer is paying postage as well.

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