EBay rules case in favor of buyer, any hope for me?
Long story short, I shipped an iPhone to Russia in January and here we're in March and there hasn't been a shipping update from USPS since January. The buyer of course opened a case and eBay ruled in their favor, even though I have proof that I shipped the item. So here I'm $125 in PayPal debt because eBay refunded the buyer. How exactly is this fair to me? I get why the buyer would be upset but what about the seller? I have over 500 positive transactions, I explained this to the eBay customer service agent who continued to tell me that as long as the package isn't "delivered" I'm out $125 and an iPhone. I'm planning on calling USPS tomorrow to see about the tracking delay. Does anyone have a similar situation? Or any advice?
If you are stupid enough to sell to Russia, I hope you are smart enough to send it insured. It is your responsibility the buyer gets the item.
May not have been my best decision, but I'm not stupid.
Yes, I have advice for you: learn what the H you're doing BEFORE you sell an expensive gadget, not after.
I guess those 500 successful transactions were purchases on your part, not sales? Please don't tell me you've made 500 sales on eBay and you still don't know how seller protection works?
You're long overdue for a visit from the clue fairy:
1. You didn't get any tracking outside the US because you didn't buy a service that provides tracking to the buyer's door. Those services are outrageously expensive.
2. YOU are responsible for ensuring the item is DELIVERED to the buyer in the condition in which it was advertised in the auction,.
3. You must be able to prove DELIVERY, not shipment, or you will lose any and all INR claims.
And a free bonus…
4. Life isn't fair.
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