Ebayer seller issue with buyer who unjustly wants refund?
I've been with eBay for awhile and have accumulated 100% positive feedback.
Recently, I posted a iPhone that was icloud locked with bad ESN. This phone hadn't been paid for by contract so is that's why its in that condition. I listed FOR PARTS ONLY and included it in the description as well as the title.
After the buyer pressed "buy it now" I sent him a message BEFORE the payment reminding him of his purchase of a icloudlocked and bad ESN iPhone.
He now wants to return but the eBayer protection program says I only have to return if the item is not as described. Told him many times that I won't be able to give him a refund.
Today, I received the phone back in the mail. He hadnt opened a case or anything.
What are my options? I can't refund because the money is already spent. I'm also tired of eBay so will most likely close my account after this problem is solved.
Do nothing.
If he contacts you asking for a refund or opens a case, point out to him that you do not accept returns where the item was correctly described and that if he wants the phone back, he will need to send you further postage costs.
Since you did not give the buyer permission to return the phone, you're not obligated to do anything. If the buyer didn't send it back with Delivery Confirmation, you can deny even receiving it.
I would refund only IF 1) the buyer used DC and I couldn't deny receiving it and 2) the buyer opened a case.
Sell this on craigslist instead.
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