False iphone contract after wallet stolen?
My fiance had her wallet pistolen at a music festival in 2013- early in 2014 we started to receive telstra mobile bills for a iPhone on aplan… Under her name! She has no idea where it came from all she know is she has a current optus one and has never purchased or signed up for a Telstra one… Only thought is that her details have been used?
What are her options
Did your fiancée notify all of her banks and credit card companies and get replacement cards (with new account numbers)? Did she notify the police of the theft of her wallet? If not, she should have.
In either case, contact the police to report identity theft, and also contact customer service at Telstra once you've filed an official report. I'm sure they'll be able to cancel the fraudulent account and, hopefully, work with the police to track down the criminal(s).
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