How do I use a different companies SIM card in an iPhone?

My parents got me an iPhone 6 for Christmas this year and were told it was unlocked, but after putting in the SIM card, we found out it wasn't. So when I went to see who the carrier was, so we could get it unlocked, it said it was the carrier we use. Anyone know what's going on?

Have you spoken to anyone at your carrier? It could be that the phone was reported stolen, or the previous owner had an unpaid bill.

Well for one thing I'd look into returning it since something it up either way.

Somethings there don't make sense. If it was unlocked it would accept the SIM regardless. If it is locked to the carrier you are with it would also accept the SIM regardless & apparently its doing neither.

I'd suggest trying another SIM (1) from your carrier & (2) from another carrier to see if the same thing happens with both.

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