How to fix a scrambled text?

Text messages I receive from my mom are SOMETIMES scrambled massively! I have n iPhone she has a rumor although that shouldn't matter. Both are vzn. When I say scrambled they are. Symbols such as Y only some are like this. Any ideas?

That means the encryption reading has failed for that text, you can't fix it because the encryption changes for each message to keep it private.

If you could like find a way to translate it back to normal on the internet then it would mean your texts weren't encrypted and anyone could read them on their phone with the right equipment.

Sorry it's either a hardware or software problem that maybe the manufactures could fix it but that's about it.

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