How to tell customer that software are not cover under warranty?
Almost all electronic products warranty only covers hardware.
For example, Iphones, laptop, pc and so on.
Whenever there's software crashes and no hardware fault. Customer keep insisting that warranty should cover it but well it doesn't.
How do we answer professionally to those smart minded customer who keep arguing about it?
You have got it weong. Software is not covered under manufacturer's warranty, but if you sell equipment you are liable for all warranty.
You are liable for support for Windows operating system if you have sold them an OEM license. If you sold them a retail license the Microsoft is liable for support
You should also make clear that you are not responsible for any data loss.
If you got into the situation where the machine could not simply be fixed over the phone then simply instruct the customer to do a system recovery.
Other software that the customer installs over and above that such as office or Adobe you should refer them to the support of the software manufacturer.
All this can be made clear in the T&C in your sellers contract.
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