I want to refund an item on ebay but the item has been modified?

I have a cracked iphone that has the cracks colored in. They werent colored in before the purchase. Does this mean i can't get a refund?

All returns on ebay are required to be in the exact same condition as when it was received - so the answer would be no - are you saying you broke it? Confused by your question

  • Will ebay give me a refund if I never receive my item? I bought an iphone 5 and i haven't received it and its almost been a week since the estimate day so will ebay give me a refund? Need help!
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  • My iPhone 6s has no phone case and I've dropped it several times but there has never been any damage The screen hasn't cracked and it still works like new and the phone is as old as when the first iPhone 6s came out. But it's just funny because i Never have a case on it and it's fallen, maybe only 3 feet at most onto wood floors and nothing has happened yet. Anyone else relate?
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