Insurance company want proof of purchase and vAT?

I'm on contract with 3 network.
i have lost my phone and my iphone was on insurance with protect your bubble.
now they asked me proof of purchase and uk VAT
but i don't have such a thong because i have got it on contract!
any idea please?

Give them a ring and explain. There are masses of people in just your position so they should be able to sort it out for you.

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