Internet connection stops working on laptop and phone?
For awhile now I've noticed my internet stops working randomly. It happens when I'm connected to my laptop or iPhone. I don't think it's a dropped wireless signal because I still see I'm connected to my modem but there's no internet. What usually fixes the problem is to turn on airplane mode on and off so it reconnects. However, recently I've needed to physically disconnect and reconnect my modem to solve the problem. I'd also like to note that this doesn't really happen on a wired connection, I play online games on my PS4 using a wired connection and have never really been kicked out. I'm not completely clueless when it comes to these issues but I'm not really sure what I should do to fix it. I've messed around with Wi-Fi channels on my modem page and researched the issue but I didn't find anything. I've also contemplated buying a router but I'm not sure if it'll help.
By the way my ISP is AT&T (ADSL) if it matters. I'd really appreciate the help, thanks!
Do you have a combined modem and router, or are they two separate units? With a question like this it helps to include the relevant make and model details of modems and routers involved.
Wi-Fi is an interface between your devices (laptop and phone) and your router. If you are still connected to Wi-Fi, you should be able to log on to the router and see its status.
It sounds as though you are losing the Internet connection and it is not a problem with your Wi-Fi. However, if Ethernet continues to work, then this might challenge this.
You need to establish if the Wi-Fi will allow you to access the router.
As you have Wi-Fi, you already have a wireless router. A modem simply converts between the digital signals used by routers and computers and the analogue signals on the ISP (ADSL) connection. The router allows multiple devices to share the Internet connection, it assigns addresses to devices (using DHCP) and provides multiple Ethernet connections and a Wi-Fi network.
You will have to do some experiments to narrow down just where the problem lies.
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