IPhone 5 unlock order problem?

I ordered my iPhone 5 unlock in Austria, and paid 130 euros, they said it will take 2-5 days for unlock to arrive or whatever. Its been almost 3 days, and still nothing. When I connect my iPhone to iTunes it still says ''The SIM card inserted in this iPhone does not appear to be supported.'' What should I do?

Email the provider and tell them, they can verify and help you. Short of that perhaps it took a little longer than expected. You could always check with a provider that has a carrier status/unlock check to see if indeed it was unlocked at the carrier/apple end.

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