IPhone 5s not importing photos?

My iPhone 5s is not importing photos to my laptop via Windows Live Photo Gallery.

I went to devices and printers and my iPhone is coming up as unknown, with a yellow sign with an exclamation mark, telling me to troubleshoot.
I have troubleshooted and it's saying that there's a problem with the Apple IPhone Driver and it's not working.
I have been trying for weeks and weeks and weeks and I really need help otherwise I will rip my hair out because it's so ridiculous.
I've refreshed my computer, and all that stuff. I have updated iTunes and everything is up to date (iTunes is not coming up when I plug in my iPhone) but I have no idea what is going on and I'm really upset and stressed!
Please help if you know how to help because I'm in desperate need for a solution!

Okay so sometimes when I plug in my iPhone 5 S it won't upload photos or anything until it's unlocked… Like you have to put in your password first. It seems obvious but took me forever to figure out! Does that help at all?

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