IPhone 5s not making text sounds?

Today my grandmother got her phone upgraded to an iPhone 5s, after we got home she tried to change her text tone. She changed her ringtone no problem, but whenever she tried to change any other tone, there would be no sound just a vibration. The sound switch is flipped on, so it can't be that. The phone is brand new, we litterally just got it about two hours ago. It has not been updated to IOS 7.1.1, I was wondering if anybody could help with this problem? We would really appreciate it!

This is why android is better

Just tell Siri "go to sound settings"

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