IPhone keeps asking for Apple ID?

Okay, story time… A few years back my dad gave his phone to my mom. And I restarted the whole thing. Then after awhile it kept asking for my DADS Apple ID, even though he wasn't signed in anywhere.
Today my mom got a new iPhone and she restored it on iCloud. But now it keeps asking for my dads Apple ID password and he does not remember it at all. And again, he isn't signed in anywhere on the phone.

How can we get my moms iPhone to stop asking for an Apple ID that isn't hers?

Once activation lock is turned on, the only way to turn it off is with the password.

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