Is there a way to recover my lost contacts on my iPhone?

Today I moved my phone over from one iPhone 5 to another iPhone 5. The rep at the Apple Store said I should be fine leaving and that all of my remaining info that hadn't downloaded would eventually update. However, most of my contacts never downloaded. I wanted to reset my phone, but when I logged into iCloud it now says I have never backed my phone up. I know I backed my old phone up multiple times. Why is my previous backup not showing up anymore?

Return to the Apple Store. Don't leave until you're satisfied that the job is complete.

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